India Trip – Don’t Lose that Boarding Pass!

I took a few weeks off from my India trip blog, but before I forget.. this one is good and I’ll remember this for a long time!

When we were returning from Goa to Mumbai by Air.. this is an amusing (it wasn’t funny when it happened – trust me)…

I passed through security final security check point and my carry on bag was pulled aside for “questionable content”.. I had some small scissors in a case as part of my overnight stuff. Remember this is has been in my bag since we came to India and it was not flagged in ANY security check points neither in US nor on the flight TO Goa..

So I said to the security guy.. go ahead and take the scissors.. as I had forgotten that I even had them. They removed the offending item and I was on my way.. with my carry on bag.. Of course this is where the fun begins.

I met my daughter and we were getting some snacks pre-flight and I ask her whether she has my boarding pass and she of course says “NO dad.. you have your own pass!”. Of course I did not have it! I had left it behind at the security check point.. and in being flustered at the bag check.. I had left for the gate w/o the boarding pass.

We went to the gate and asked for a duplicate pass and of course.. the gate agent said “We cannot print  you a new pass, you will have to go BACK and get a new pass at the checkin gates”.. Panic sets in.. Keep in mind this airport is ultra modern with all the amenities you want except #IndigoAir cannot print boarding passes at their gates!

The agent tells me to go back to security check point and see if the boarding pass was pulled aside.. I race back to security and of course it’s not there.. The security officials send me to the customer security desk.. monitored by the military.. I go over to the security desk and explain to them my situation (and the officer was very very patient and helpful I must say)… he was aghast that the gate agent asked me to go back through security to get another duplicate from the check in gate agent at the front of the airport!

After I tell him my sad stupid mistake.. he asks me to go back to the gate and get the gate agent.. so I race back to the gate and ask the gate agent to come to the security desk.. so now we both go back to the security desk and she says again.. “Customer must get new boarding pass from check in desk at front of the airport”.. The army officer goes ballistic and says.. “No.. he is the customer.. you go to the front and get him a duplicate”.. After a few minutes of back and forth… the gate agent finally agrees to have a duplicate boarding pass sent back through security  gate.. so I can board my flight!

This wait was about 15 minutes.. whereas the gate agent said they would print the duplicate and be here in 2 to 5 minutes.. Well of course this was not the case.. So here I am sweating profusely at my stupidity for losing my boarding pass after security check.. as well a quite bit embarrassed. By this time my daughter is texting me as our boarding time is approaching for our flight to Mumbai is approaching…

Finally the Indigo Air customer service agent comes and gives me my duplicate boarding pass.. I snatch it and make a beeline to the gate. Can you guess what happens next???

My daughter and I are boarding at the gate and the gate agent (a new gate agent).. says “Sir you cannot board.. Your boarding pass is not security stamped!”.. So the gate agent tells me to “run back to security and get the boarding pass security stamped.. Let me lay out this scenario.. the distance from the gate to the security check point is at least 1/10 of a mile..

So now my daughter boards and I sprint back to the security check.. I ask the military official to stamp the boarding pass.. and he just looks at me in disbelief and and refuses to stamp my pass.. By this time.. I’m sweating profusely and my NY attitude is surfacing with multiple choice words about to be expounded by my vocabulary..

Luckily the security desk guy (again.. I must say this officer was totally amazing!).. sees my distress and comes over and tells the other guy to stamp the pass.. I guess he had rank.. so the security reluctantly stamps the boarding pass.. and I race back to the gate to board the flight finally!

Now lessons to be learned here:

  • Never ever assume that security in Indian Airports is consistent
  • Never ever let go of your boarding pass when you pass through security check in India.. Of course.. there is NO cellphone boarding passes.. so you are always dealing with paper!
  • Remain calm.. always say to yourself —> “This is India and you are wrong.. as they are just following their directions”.. this will absolutely nullify any anger and panic you are feeling
  • Security at Airports is very very tight… If you don’t pass through multiple security check points with the same information.. something is very very wrong.. The terrorism threat in India is taken very very seriously!
  • Stay Calm! After all you are the one at fault. even if what is the norm in America.. you cannot expect this level of normalcy in India.. even if technologically India has really surpassed America (i.e. Dual Sims Phone are the norm in India.. we don’t have ANY Dual sims phone in US!)
  • Remember that even though technology is superior in India.. they are still living in the paper world with process!
  • Always, Always, Always.. make sure your carry on bags don’t contain anything that may cause you grief.. Well how would  I know that my cuticle scissors that I’ve been taking everywhere would be flagged at this airport??

After I got on the plane.. I did a silent prayer and told my daughter of the whole episode.. She of course was laughing so hard that tears were coming out.. Well what more can you expect??

So my next post will talk about what happened with Air India on the way back to India. Again.. totally my fault.. but who knows what is can happen when in India..